Shipping and Delivery Guidelines for Digital and Physical Orders

This Shipping Policy describes how we handle the delivery of both physical and digital products offered by Airo Global. When you make a purchase or use our services, you acknowledge and accept the conditions stated in this policy.

Overview

At Airo Global, our focus is on creating and delivering software products in digital format. While most of our products are delivered electronically, this policy also covers the rare cases where physical items (such as software kits or promotional packages) are shipped.

Digital items are delivered via download link or email. If your order includes physical goods, they will be shipped to the address you entered during the purchase process.

Delivery Methods & Estimated Timelines

For Physical Products:

Delivery time may vary based on your location and the selected shipping option. Below are our general delivery estimates:

Orders shipped within India are usually delivered within 5 to 7 business days, depending on your location and selected shipping option.

International Deliveries: 10 to 15 business days

We work with dependable shipping providers to ensure fast and secure delivery.

Shipping Fees

Shipping charges for physical goods are calculated based on weight, destination, and your chosen delivery method. The total shipping fee will be calculated and displayed before you complete your purchase.

Digital deliveries incur no shipping fees.

Order Tracking

Orders involving physical items will include a tracking number once dispatched. You can track your shipment through the carrier’s website using this number.

Tracking does not apply to digital product deliveries.

Global Shipments – Taxes, Duties & Customs Clearance

For shipments outside [Insert Country], import duties or local taxes may be charged depending on your country’s regulations. These fees are not included in the order total and must be paid by the customer. We recommend consulting your country's customs authority for detailed information about duties and import taxes.

Delivery Problems

Wrong Address Submission:
Kindly double-check that your shipping details are correct to avoid any delivery issues. Airo Global is not responsible for delays or delivery failures caused by incorrect address information.

Damaged or Missing Physical Orders:
If your shipment is lost or arrives damaged, notify us within 7 business days of the expected delivery. Our team will coordinate with the courier to address the issue promptly.

Digital Product Not Received:
If you haven’t received your digital product, first check your spam or junk mail folder. Still missing? Contact our support team, and we’ll assist you immediately.

Returns & Refunds

For return procedures and eligibility, please refer to our Refund & Cancellation Policy.

Need Help?

If you have questions about this policy or require support with a delivery, feel free to reach out:

Email: support@airoglobal.com

Lost or Damaged Shipments: If your order is lost or arrives damaged, please contact our support team within 7 business days of the delivery date. We will work with the shipping carrier to resolve the issue

Non-Receipt of Digital Products: If you do not receive your digital product within the expected timeframe, please check your spam or junk email folder. If the issue persists, contact our support team for assistance

Returns and Refunds

For details on returns and refunds, please refer to our Return and Refund Policy.

Contact Information

If you have any questions about this Shipping Policy or need assistance, please contact us:

Email: support@airoglobal.com